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  Title Copies
How May I Help You?: Providing Personal Service in an Impersonal World 
Year: 1993 
ISBN: 1556239890 
ISBN 13: 9781556239892 
 1 
New Products Management 
Edition: 10 
Year: 2010 
ISBN: 0073404802 
ISBN 13: 9780073404806 
 1 
Product Development For The Service Sector: Lessons From Market Leaders 
Year: 1999 
ISBN: 0738201057 
ISBN 13: 9780738201054 
 1 
Solving the Brand Puzzle: How to Define and Develop a Complete Brand 
Year: 2013 
ISBN: 1587769301 
ISBN 13: 9781587769306 
 1 
The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization 
Edition: 1 
Year: 2005 
ISBN: 0385512074 
ISBN 13: 9780385512077 
 1