Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services
Type
Book
Authors
ISBN 10
9814302074
ISBN 13
9789814302074
Category
Unknown
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Publication Year
2010
Publisher
Pages
400
Description
The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks still classify these as alternative channels and maintain an organisation structure where Branch dominates thinking. Continued technology innovations, Web 2.0, social networking, app phones and mobility are also stretching traditional banking models to the limit. BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet all within the next 10 years. - from Amzon
Number of Copies
1
